Troubleshooting Bluetooth Connections

Solutions for common LITE⚡BLOX Bluetooth pairing, scanning, and connection issues.

Written By Felix

Last updated About 2 months ago

Troubleshooting Bluetooth Connections

The LITE⚡BLOX app connects to your battery over Bluetooth Low Energy (BLE). Only one phone can be connected to a battery at a time. Below are solutions for the most common connection issues.

Battery does not appear in scan

Check the basics:

  • Bluetooth is enabled on your phone

  • You are within range (approximately 5–10 meters, line of sight)

  • Your battery is powered on and not in I.K.O.S. deep sleep mode

  • No other phone is currently connected to the battery

If the battery still does not appear:

  1. Close the LITE⚡BLOX app completely (remove from recent apps)

  2. Toggle Bluetooth off and on in your phone's system settings

  3. Reopen the app and scan again

  4. If still not found, restart your phone

Important: BLE scanning requires location permission on Android. Go to Settings → Apps → LITE BLOX → Permissions and ensure Location is set to "Allow while using the app."

Connection drops or is unstable

  • Stay within Bluetooth range — do not move your phone too far from the battery

  • Metal enclosures (engine bays, battery boxes) can significantly weaken the BLE signal

  • Ensure your phone's operating system is up to date

  • Update the LITE⚡BLOX app to the latest version from the App Store or Google Play

  • Avoid using other Bluetooth-intensive apps simultaneously

Cannot connect after pairing with a different phone

Only one phone can be paired to a LITE⚡BLOX battery at a time. If you previously connected from a different phone:

  1. Disconnect the battery from the other phone's Bluetooth settings

  2. On your current phone, remove the LITE⚡BLOX device from Bluetooth settings if it appears as a "saved" device

  3. Open the LITE⚡BLOX app and scan again

If the problem persists, you may need to reset the Bluetooth pairing on the battery itself. Contact support for guidance specific to your hardware generation.

Firmware update fails or is interrupted

  • Keep your phone close to the battery (within 2 meters) for the entire update duration

  • Do not close the app, switch to other apps, or lock your phone during the update

  • Ensure your phone has at least 30% battery remaining

  • If the update is interrupted, restart the app — the update will resume from where it stopped

I.K.O.S. or A.V.A.T. toggle does not respond

  • Ensure you are connected to the battery (check the connection indicator in the dashboard)

  • If the command times out, disconnect and reconnect to the battery

  • Some operations require the battery to be in a specific state — check for active error codes in the dashboard

Error codes on the dashboard

If the dashboard displays an error icon or warning, the app provides guided error resolution. Tap the error indicator to see:

  • A description of the error condition

  • Recommended steps to resolve it

  • The option to open a service request if the issue persists

Still need help?

Open a service request from the app with details about your issue, or contact LITEWERKS support:

Please include your battery model, phone model, and operating system version to help us diagnose the issue.